Privacy Policy

Last updated: January 2024

1. Introduction

At Retrozino Casino, we attach the utmost importance to your privacy. This Privacy Policy has been created to clearly inform you about what personal data we collect from you, for what purposes we use it, with whom we may share it, and what rights you have regarding your data when you use our website and services.

2. Data we collect

When you visit our website, register for an account, or use our services, we may collect the following information:

• Personal identification data: Your first and last name, email address, date of birth, phone number, and physical address.
• Financial data: Information related to your deposits and withdrawals, including your chosen payment method. We never store your full credit card details.
• Technical data: Information such as your IP address, the type of browser you use, your device information (mobile, tablet, or desktop), and login details.
• Usage data: Data about your interaction with our website, including which games you play and how long you are logged in.

3. How we use your data

The collected data is used for the following legal and business purposes:

• Creating, managing, and securing your personal player account.
• Processing your financial transactions (deposits and withdrawals) quickly and accurately.
• Complying with strict legal obligations, including anti-money laundering (AML) laws, Know Your Customer (KYC) guidelines, and age verification.
• Providing effective and personalized customer service.
• Preventing, detecting, and investigating fraud or unauthorized activities.
• Sending promotional offers and updates, provided you have explicitly given your consent.

4. Data sharing and disclosure

Retrozino Casino will never sell or rent your personal data to third parties for their own marketing purposes. We may only share your data with the following parties, in accordance with applicable privacy legislation:

• Service providers: Trusted external partners who support us in our business operations, such as payment processors, IT support services, and identity verification agencies.
• Legal authorities: If we are legally required to do so by regulators (such as the Gaming Authority), police, or other government agencies.

5. Cookies

Our website uses cookies to optimize your user experience. Cookies are small text files placed on your device. We use essential cookies for the operation of the site and analytical cookies to understand how our site is used. For more detailed information, please refer to our Cookie Policy.

6. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to access: You can request information about what personal data we process about you.
• Right to rectification: You can request the correction of incorrect or incomplete data.
• Right to erasure: Also known as the "right to be forgotten", under certain conditions you can request us to delete your data.
• Right to object and restrict: You can object to the processing of your data or request to restrict the processing.
• Right to data portability: You can request your data in a structured, commonly used format.

7. Contact Details

Do you have questions, comments, or requests regarding this Privacy Policy or the way we process your data? Please feel free to contact our Data Protection Officer (DPO) via our customer service or send a direct message through the support portal on the website.